1. Introduction
Avensus Technologies Zambia ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Business Management System.
2. Information We Collect
2.1 Personal Information
We collect personal information that you provide directly to us, including:
- Name and contact information (email, phone number, address)
- Company name and business details
- User account credentials
- Payment and billing information
2.2 Business Data
When you use our Service, we collect business-related information such as:
- Customer information and contact details
- Employee records and information
- Invoice, quotation, and delivery note data
- Financial records (income and expenses)
- Transaction history and payment records
2.3 Technical Information
We automatically collect certain technical information, including:
- IP address and device information
- Browser type and version
- Usage data and session information
- Log files and system activity
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain the Service
- To process transactions and manage your account
- To generate invoices, quotations, and delivery notes
- To provide customer support and respond to inquiries
- To improve and optimize the Service
- To send important updates and notifications
- To ensure security and prevent fraud
- To comply with legal obligations
4. Data Storage and Security
4.1 Data Storage
Your data is stored securely in our database systems located in Zambia. We use industry-standard security measures to protect your information.
4.2 Security Measures
We implement various security measures including:
- Encryption of data in transit and at rest
- Secure user authentication and authorization
- Multi-tenant data isolation
- Regular security audits and updates
- Access controls and user permissions
- Regular backups and disaster recovery procedures
5. Data Sharing and Disclosure
5.1 Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in:
- Payment processing
- Cloud hosting and infrastructure
- Email delivery services
- Analytics and monitoring
5.2 Legal Requirements
We may disclose your information if required by law or in response to:
- Valid legal processes or government requests
- Protection of our legal rights
- Investigation of potential violations
- Protection of the safety of our users or the public
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
6. Your Data Rights
You have the following rights regarding your personal data:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal information
- Export: Request a copy of your data in a portable format
- Objection: Object to certain processing of your data
- Withdrawal: Withdraw consent at any time
7. Data Retention
We retain your information for as long as necessary to:
- Provide the Service to you
- Comply with legal, tax, and accounting requirements
- Resolve disputes and enforce our agreements
After account termination, we will delete or anonymize your data within 90 days, unless longer retention is required by law.
8. Cookies and Tracking
We use cookies and similar tracking technologies to:
- Maintain your session and keep you logged in
- Remember your preferences
- Analyze usage patterns and improve the Service
- Ensure security and prevent fraud
You can control cookies through your browser settings, but disabling cookies may affect Service functionality.
9. Multi-Tenant Data Isolation
Our system operates on a multi-tenant architecture. We ensure that:
- Each company's data is completely isolated from others
- Users can only access data from their authorized companies
- Strong access controls prevent unauthorized data access
- Data queries are filtered by company context
10. International Data Transfers
Your data is primarily stored and processed in Zambia. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.
11. Children's Privacy
Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
12. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. The "Last Updated" date at the top indicates when the policy was last revised.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: info@atzambia.com
- Phone: +260 765 003 933
- Address: Lusaka, Zambia
14. Zambian Data Protection Compliance
We are committed to complying with all applicable data protection laws and regulations in the Republic of Zambia. We respect your rights under Zambian law and are dedicated to protecting your personal information.